COMPLAINTS PROCEDURE

We value the feedback that our patients give us and constantly strive to improve our service.

We always take any complaints seriously and will investigate and take necessary proportionate action in response to any failure identified by a complainant or investigation.

You may raise concerns to any member of staff, verbally or in writing.

You will not be discriminated against for making a complaint.

A copy of the full complaints procedure can be found at each Practice location. 

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The person responsible for dealing with any complaint about the Willis-Orthodontic service is:

Dr Rachael Willis

If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Dental Complaints Service (020 8253 0800) for complaints about private treatment

The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body)